Case Study
CSM Security & Dŵr Cymru Welsh Water
Delivering Rapid Emergency Security Solutions Across North Wales
Partnership Overview
CSM Security is proud to partner with Dŵr Cymru Welsh Water, a not-for-profit utility company providing essential drinking water and wastewater services to over 3 million customers across Wales and parts of western England.
Our scope of work includes:
- Keyholding & Alarm Response
- Mobile Patrols
- Front of House Services
- Rapid Deployment of Emergency Security Personnel
The Challenge
Emergencies in the water supply industry can occur without warning, often in remote and challenging locations such as water treatment plants.
One recent incident highlighted this: a major pipe burst affecting 40,000 homes and businesses in North Wales. Welsh Water needed immediate security coverage to protect critical infrastructure and manage public access to emergency bottled water stations.
The Goal
Deploy trained, professional security officers to multiple bottle station sites across North Wales to:
- Protect company assets
- Manage traffic and site access
- Control crowd flow
- Support the safe and fair distribution of bottled water to the public
The Solution
Within hours of receiving the call, CSM Security:
- Mobilised multiple security teams for eight sites across North Wales
- Delivered 24-hour, multi-personnel coverage
- Coordinated rapid same-day deployments to changing priority locations
- Integrated security operations with Welsh Water’s on-site teams and local authorities for maximum efficiency
The Results
- All client sites remained fully operational and secure during the crisis
- Smooth traffic flow and public management at all bottle station locations
- Asset protection maintained without incident throughout the emergency
- Demonstrated CSM’s capacity to scale up instantly for urgent, high-profile assignments
Client Feedback
“Coming Soon”
This case study demonstrates how CSM Security delivers reliability, speed, and professionalism when it matters most — ensuring business continuity and public safety during critical incidents.
